Terms & Conditions

1. Introduction
Welcome to Ismalia Cosmetics! These Terms & Conditions govern the use of our website and the purchase of products offered through it. By using our website or placing an order, you agree to these terms.

2. Company Information
Company Name: Ismalia Cosmetics
Owner: Mohamad Ismail
Address: Eiffestraße 598, 20537 Hamburg, Germany
Phone Number: +49 160 5655984
Email: info@ismaliacosmetics.com
VAT Number: DE368261454

3. Scope of Application
These terms apply to all orders and interactions between you (the customer) and Ismalia Cosmetics. Deviating terms and conditions from customers will not be accepted unless explicitly agreed upon.

4. Products

  • All product descriptions, images, and prices are provided on our website.
  • We strive to ensure that product details are accurate, but we cannot guarantee that all descriptions, images, or prices are error-free.
  • Products are subject to availability. If a product is out of stock, we will notify you promptly.

5. Ordering Process

  • To place an order, select the desired products, add them to your shopping cart, and proceed to checkout.
  • You must provide accurate billing, delivery, and contact information.
  • By placing an order, you make a binding offer to purchase the selected products.
  • Once your order is processed, you will receive an email confirmation. The purchase contract is concluded when you receive this confirmation.

6. Prices and Payment

  • All prices are displayed in Euros (€) and include VAT.
  • Shipping costs are additional and will be displayed during checkout.
  • We accept the following payment methods: [Specify Payment Methods: e.g., Credit Card, PayPal, Bank Transfer].
  • Payment must be made in full before the order is dispatched.

7. Shipping and Delivery

  • We deliver to addresses within Germany and other specified regions.
  • Delivery times are estimates and depend on product availability and delivery location.
  • If there are delays, we will inform you as soon as possible.
  • Risk of loss or damage to the goods passes to the customer upon delivery.

8. Right of Withdrawal

  • Customers in the EU have the right to withdraw from the purchase within 14 days of receiving the order without providing a reason.
  • To exercise this right, please contact us at info@ismaliacosmetics.com.
  • Products must be returned in their original condition and packaging. The customer bears the return shipping costs.

9. Returns and Refunds

  • If a product is defective or incorrect, please notify us within 7 days of delivery.
  • We will arrange for a replacement or refund, as applicable.
  • Refunds will be processed within 14 days of receiving the returned product.

10. Customer Responsibilities

  • You must ensure that the information provided during checkout is accurate and up-to-date.
  • Products purchased from Ismalia Cosmetics are for personal use only and may not be resold.

11. Limitation of Liability

  • Ismalia Cosmetics is not liable for damages resulting from the improper use of products.
  • We are not responsible for delays or failures caused by circumstances beyond our control (e.g., natural disasters, strikes, etc.).

12. Intellectual Property

  • All content on this website, including text, images, logos, and designs, is the property of Ismalia Cosmetics.
  • Unauthorized use, reproduction, or distribution of this content is prohibited.

13. Governing Law and Jurisdiction

  • These terms are governed by the laws of Germany.
  • The place of jurisdiction for all disputes is Hamburg, Germany.

14. Changes to the Terms & Conditions

  • We reserve the right to update or modify these terms at any time. The current version will always be available on our website.

15. Contact Information
For any questions or concerns, please contact us: