Refund and Returns Policy

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in its original packaging.

Due to health and safety regulations, products that are opened, used, or fall under personal care and hygiene categories cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed and credited to your original payment method within 7 working days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@ismaliacosmetics.com and send your item to:

Eiffestraße 598, 20537 Hamburg, Germany.

Shipping Returns

To return your product, mail it to:

Eiffestraße 598, 20537 Hamburg, Germany.

Customers are responsible for shipping costs for returning items unless the product is defective or the return is due to an error on our part.

Contact Us

For questions related to refunds and returns, contact us at info@ismaliacosmetics.com.